This Privacy Policy describes how www.zanvok.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

By using our Site, you agree to the collection and use of information in accordance with this policy.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any information that can identify an individual.

Examples of Personal Information collected:

  • Web browser version

  • IP address

  • Time zone

  • Cookie data

  • Pages or products viewed

  • Search terms

  • Interaction with the Site

Purpose of collection:

  • To load the Site correctly

  • To improve user experience

  • To analyze Site performance and usage

Source of collection:

  • Collected automatically through cookies, log files, web beacons, tags, or pixels

Disclosure for business purposes:

  • Shared with our service provider Shopify

Order Information

Examples of Personal Information collected:

  • Name

  • Billing address

  • Shipping address

  • Payment information

  • Email address

  • Phone number

Purpose of collection:

  • To process and fulfill orders

  • To arrange shipping and delivery

  • To send order confirmations and invoices

  • To communicate with you

  • To prevent fraud or unauthorized transactions

  • To provide marketing or promotional communication (only if you consent)

Source of collection:

  • Collected directly from you

Disclosure for business purposes:

  • Shared with our service provider Shopify

Customer Support Information

Purpose of collection:

  • To provide customer service and respond to inquiries

Source of collection:

  • Collected directly from you

SHARING PERSONAL INFORMATION

We share your Personal Information with trusted service providers to help us operate our business and fulfill our services. This includes payment processing, order fulfillment, analytics, and customer support.

We only share information that is necessary to perform these services.

USING PERSONAL INFORMATION

We use your Personal Information to:

Offer products for sale

Process payments

Ship and fulfill orders

Communicate with you

Provide customer support

Improve our products and services

Send updates, promotions, or offers (only if you choose to receive them)

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

    • Your consent

    • Performance of a contract

    • Compliance with legal obligations

    • Protection of vital interests

    • Public interest tasks

    • Legitimate business interests that do not override your rights

RETENTION

When you place an order through the Site, we retain your Personal Information for our records unless and until you request that this information be deleted.

Your Rights

If you are a resident of the EEA, you have the right to:

Access the Personal Information we hold about you

Request correction of inaccurate information

Request deletion of your Personal Information

Object to processing of your Personal Information

Request data portability

To exercise any of these rights, please contact us using the details below.

Cookies

We use cookies to improve your browsing experience, analyze traffic, and personalize content. You can control or disable cookies through your browser settings.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date so you are always aware of how we protect your information.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: Info@zanvok.com

Website: www.zanvok.com